Microsoft Dynamics CRM
Microsoft Dynamics CRM, used by over 1million users worldwide is paving the new form of CRM for businesses across sectors. Flexible, affordable, scalable and reliable, Dynamics CRM has been designed with the companies of today and tomorrow in mind. Not only It will exceed your expectations for CRM but will provide you with the perfect foundation for long term sustained business growth. Available Online, Hosted and On premise, Splash Solutions can help you find the right solution for your business.
Improve efficiency, encourage collaboration, ensure loyalty and drive profitability, all with the support of Dynamics CRM and Splash Solutions.
Please click on the links below for further details:
CRM Online 2011
CRM Online 2011 is the latest product offering from Microsoft and takes CRM to the next level. The new system has over 100 great improvements including a seamless integration with Outlook, simple to use reporting tools and inbuilt dashboards, extended configuration options and improved security. Hosted on Microsoft’s Irish datacentre users can be confident their data is 100 % secure, 100% of the time and accessible from any location across the world. Flexible, affordable and slick, this new product is a key challenge to all other applications in the market.
Here is just a small selection of the new features and developments:
- Field level security
- Role based screen configuration
- Dashboard driven for immediate access to KPI data as you need it
- Improved Outlook interface and functionality
- Reoccurring appointments scheduling
- Dialog management for call scripting
- Team based configuration and ownership
- Ability to create your own bespoke activity types
- In-built SharePoint Integration
Perfect for:
- Business start-ups looking to introduce a fantastic management suite that will grow and develop with them long term
- Companies with remote workers and variable hours
- Companies looking to minimise IT infrastructure and resource costs without losing key business applications
- Organisations looking to trial CRM
Hosted Dynamics CRM 2011
With an increase in the popularity of cloud computing and to meet the needs of the dispersed office, Splash Solutions present their hosted Dynamics CRM offering. The hosted solution is suitable for any growing business, from the single user up to the 100’s and provides companies with the flexibility to increase and reduce license counts as their business model changes.
An internet based application that is fully integrated with Microsoft Outlook, hosted CRM ensures your team have access to vital business information from any location, at any time. Backed up and maintained by our central support team, the there is no requirement for you to have dedicated complex servers, supporting infrastructure or large IT support teams in house.
Packed full of sales, marketing, automation, service and reporting tools, Hosted Dynamics CRM provides clients with a comprehensive tool kit to help them streamline processes, improve efficiency and communications and analyse business performance in real time...providing you with the information that gave deliver the real competitive advantage.
Key Features:
- Increased security - no offline data
- 24/7 access
- Full system features
- Simple pricing model - no hidden costs
- Full integration with outlook
- No additional maintenance fees – all fully backed up and upgraded by our team on your behalf
- Extensive data storage
- Fast 48 hour installation
Perfect for:
- Business start ups and high growth industries
- Organisations with dispersed offices
- Companies new to CRM
Hosted CRM is available on a per user per month price structure and can be combined with other services such as hosted Microsoft Exchange, Sharepoint Online and Splash Mailer.
On Premise Dynamics CRM 2011
On premise CRM is the perfect customer management solution for businesses looking to improve communication, performance and consistency of growth. CRM is designed to help businesses manage their customer lifecycle from initial contact through to long term partnerships.
Tailored to meet your organisations specific needs, Dynamics CRM offers superb sales management and customer service tools in addition to its comprehensive campaign management and communication tracking tools.
For those teams looking for a more tailored solution, CRM offers extensive integration and customisation possibilities perfect for meeting the most unique requirements. Combined with the ability to automate any number of daily tasks and processes, CRM can really help your business to function at the high of efficiency.
As a Microsoft application CRM sits perfectly within your IT infrastructure and can be managed internally along with existing business applications. It is fully integrated with Active directory and Microsoft Office to ensure it becomes a simple extension to your existing product suite.
Accessed through Outlook, Dynamics CRM is a familiar, simple to use application designed to provide you with that vital 360° view of both your clients and your business.
Key Features:
- Comprehensive Sales, Marketing and Customer Service Tools
- Recognisable interface and technologies
- Extensive development and integration opportunities available
- Accessible offline and through most handhelds
- Fully integrated with Microsoft Outlook
- Offers 360° view of all client contact
- Comprehensive Activity and email management facilities
- Comprehensive workflow automation engine
Perfect for:
- Businesses looking to implement CRM across their business unit
- Businesses with supporting internal IT team
- Organisations looking to integrate CRM with existing applications
- Organisations looking to refine, improve and automate key business processes
- Businesses looking to streamline costs and resourcing whilst improving productivity and performance
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